Refund Policy – Calm and Beauty
Last Updated: 27.11.25

Thank you for shopping at Calm and Beauty.
Customer satisfaction is very important to us.
Below you will find our conditions regarding returns and refunds.

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Right of Withdrawal (14 Days)

Consumer customers have the right to withdraw from the purchase within 14 days from the date of delivery of the product.

To exercise this right, a written notice must be sent to:
📧 info.calmandbeauty@gmail.com

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Conditions for Returns

To be eligible for a refund, the product must:

• be in perfect condition

• not have been used, opened or tested

• be in its original sealed packaging, where applicable

• include any accessories or manuals originally provided

⚠️ Opened or used beauty/personal care products cannot be returned for hygienic reasons.

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Return Shipping Costs

Return shipping costs are borne by the customer.

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Defective or Incorrect Products

In the event of damaged or incorrect products, the customer must notify us within 48 hours of delivery, attaching clear photos showing the issue.
Email: info.calmandbeauty@gmail.com

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Refunds

Once the returned item has been received and inspected, the refund will be processed within 14 days, using the same payment method used for the original purchase.

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Non-Refundable Items

• Opened or used beauty products

• Worn or washed clothing items

• Gift cards (if applicable)

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Return Contact

For any questions about returns and refunds, please contact:
📧 info.calmandbeauty@gmail.com